FAQ


FAQ (frequently asked questions) Updated January 1, 2015.
   

Shipping

We can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Please be aware that each country charges their own duties and taxes and we are unable to provide an estimate of what that cost will be. 

 

Can You Combine My Orders?

No, this slows down our ability to get orders out and increases the chances of errors. 

 

Do you offer Exchanges if I give or receive INKnBURN as a gift?

If you receive INKnBURN apparel as a gift that was purchased at full retail price, we are happy to exchange it for another size or design of equal value. If we no longer have the design you want in your size, we are happy to give you a store credit on our site.

 

You are out of my size in a design I really want!  Will you make more?

Since we make everything ourselves at our warehouse in California, we choose innovation over mass production.  This means we do small runs of the designs we create.  So when you see something you like, please purchase quickly.  We are always sad to hear from people who waited too long to purchase something off our site they really wanted and missed out.  Please checkout our Store Finder  to contact any of the awesome stores that carry INB, to see if they still have a design in stock that you want.  Sometimes you can find older designs on eBay. Make sure you subscribe to our newsletter and follow us on Facebook to be notified of new products and designs as soon as they are available!

 

Do you make custom apparel?

At this time, no.  Please make sure you subscribe to our newsletter so you'll be notified if we add any type customization in the future!  

 

Marked Down = Final Sale:

All sale purchases are final sale (no returns or exchanges), and we are not able to offer price adjustments, so grab your faves while you can!  It’s possible you will see lower prices as the sale goes on, however if you see something you love, we recommend you grab it while you can. You may well be getting the last item in your size!

 

What Does Marked Down Mean?

Marked down means a reduced price.

 

Do you offer price adjustments?

No we do not offer price adjustments.   Please make sure you subscribe to our newsletter at the bottom of our website to make sure you are notified of upcoming sales events!

 

Defective Products:
On rare occasions a product does escape our office that is less than perfect.  Rest assured that we back our products 100%, if it is the correct size for your height/weight and under conditions of normal wear. Please note that we can not warranty our apparel against damage done by other products worn on top of it.

Please email us a photo of you wearing the product and a close-up of the defect to:  Exchange@INKnBURN.com  

 

Cancellation Policy:
Because we want to get your order to you as quickly as possible, we begin processing orders as soon as they are placed.  Because of this we can not cancel or modify an order once it has been placed.  If you did enter incorrect shipping information please notify us as quickly as possible at info@INKnBURN.com, if possible we will adjust the address before leaving the office.

 

More Questions or This Didn't Answer Your Question... email us at Info@INKnBURN.com

• Please allow 3-4 business days for a reply.

• Please be sure you are replying to our Orders@INKnBURN.com, we do not respond to that email address.

• Please don't keep sending emails, that moves your email further back in the queue of emails. (Mail threads move your original email back in the thread with the most recent email sent.)

 

 

 

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